Brewpi not calling for Heat

Elco, I’ve searched the Troubleshooting questions and answers with no luck.

Temp probes and cooling working perfectly. I can switch the inputs from the spark to the SSR and heater turns on. On the Device Configuration tab the Heater shows ‘active’, but heater doesn’t come on and I’ve ensured the heater on/off switch is in the on position. Heater works when plugged into outlet. I’ve uninstalled and reinstalled the device. Both cooler and heater pin type ‘not inverted’ is selected. I’ve reset default values and updated the software. I don’t know where to find the JSON file to paste it here (maybe what I’ve pasted below is it. If not, let know know how to find it.
Pasting the below in case it helps. Pretty obvious I don’t know what I’m doing; not a developer–so if you need more info or me to make certain changes please take an elementary approach. Thanks for you help and the tool is amazing.

Thanks for your help.

Jul 15 2017 17:23:21 Notification: Restarted logging for beer ‘2%20Guns%20IPA%20-2’.
Jul 15 2017 17:24:09 Notification: Beer temperature set to 69.0 degrees in web interface
Jul 15 2017 17:24:10 Controller debug message: INFO MESSAGE 12: Received new setting: mode = b
Jul 15 2017 17:24:10 Controller debug message: INFO MESSAGE 12: Received new setting: beerSet = 69.0
Jul 15 2017 17:24:41 Notification: Restarted logging for beer ‘2%20Guns%20IPA’.
Jul 15 2017 17:25:29 Notification: Beer temperature set to 69.0 degrees in web interface
Jul 15 2017 17:25:30 Controller debug message: INFO MESSAGE 12: Received new setting: mode = b
Jul 15 2017 17:25:30 Controller debug message: INFO MESSAGE 12: Received new setting: beerSet = 69.0
Jul 15 2017 20:01:50 Controller debug message: INFO MESSAGE 17: Positive peak detected: 69.5, estimated: 70.0. Previous heat estimator: 0.887, New heat estimator: 0.730.
Jul 15 2017 21:47:01 stopScript message received on socket. Stopping script and writing dontrunfile to prevent automatic restart
Jul 16 2017 10:17:02 Opening serial port
Jul 16 2017 10:17:02 Notification: Script started for beer '2 Guns IPA’
Jul 16 2017 10:17:12 Checking software version on controller…
Jul 16 2017 10:17:12 Found BrewPi v0.2.10 build unknown, running on an Arduino Uno with a revC shield on port /dev/ttyACM0

Jul 16 2017 10:17:13 Controller debug message: WARNING 2: Temperature sensor disconnected pin 18, address 28FF492293160590
Jul 16 2017 10:17:13 Controller debug message: WARNING 2: Temperature sensor disconnected pin 18, address 28FFED669316040C
Jul 16 2017 10:17:21 Controller debug message: INFO MESSAGE 0: Temp sensor connected on pin 18, address 28FF492293160590
Jul 16 2017 10:17:21 Controller debug message: INFO MESSAGE 0: Temp sensor connected on pin 18, address 28FFED669316040C
Jul 16 2017 10:17:25 Controller debug message: WARNING 2: Temperature sensor disconnected pin 18, address 28FFED669316040C
Jul 16 2017 10:17:26 Controller debug message: WARNING 2: Temperature sensor disconnected pin 18, address 28FF492293160590
Jul 16 2017 10:17:27 Controller debug message: INFO MESSAGE 0: Temp sensor connected on pin 18, address 28FF492293160590
Jul 16 2017 10:17:27 Controller debug message: INFO MESSAGE 0: Temp sensor connected on pin 18, address 28FFED669316040C
Jul 16 2017 10:18:46 Notification: Temperature control disabled
Jul 16 2017 10:18:47 Controller debug message: INFO MESSAGE 12: Received new setting: mode = o
Jul 16 2017 10:19:03 Notification: Beer temperature set to 69.0 degrees in web interface
Jul 16 2017 10:19:03 Controller debug message: INFO MESSAGE 12: Received new setting: mode = b
Jul 16 2017 10:19:03 Controller debug message: INFO MESSAGE 12: Received new setting: beerSet = 69.0
Jul 16 2017 12:18:26 Controller debug message: INFO MESSAGE 12: Received new setting: hs = 1
Jul 16 2017 12:21:05 Resetting controller to factory defaults
Jul 16 2017 12:21:07 Controller debug message: INFO MESSAGE 15: EEPROM initialized
Jul 16 2017 12:21:10 Resetting controller to factory defaults
Jul 16 2017 12:21:12 Controller debug message: INFO MESSAGE 15: EEPROM initialized
Jul 16 2017 12:21:21 Installed devices received: []
Jul 16 2017 12:21:21 Available devices received: [{“a”: “28FF492293160590”, “c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 2, “j”: 0.0, “p”: 18, “t”: 0, “v”: 17.813}, {“a”: “28FFED669316040C”, “c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 2, “j”: 0.0, “p”: 18, “t”: 0, “v”: 18.125}, {“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 2, “t”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 5, “t”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 6, “t”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 19, “t”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 4, “t”: 0, “x”: 1}]
Jul 16 2017 12:22:07 Device updated to: {“i”:2,“t”:3,“c”:1,“b”:0,“f”:3,“h”:1,“d”:0,“p”:2,“x”:1}
Jul 16 2017 12:22:13 Controller debug message: ERROR 7: Invalid config for device owner type 2 beer=0 chamber=1
Jul 16 2017 12:22:13 Controller debug message: ERROR 3: Device defifination update specification is invalid
Jul 16 2017 12:22:13 Device updated to: {“i”:0,“t”:0,“c”:0,“b”:0,“f”:0,“h”:0,“d”:0,“p”:0}
Jul 16 2017 12:22:25 Device updated to: {“i”:3,“t”:3,“c”:1,“b”:0,“f”:2,“h”:1,“d”:0,“p”:5,“x”:1}
Jul 16 2017 12:22:29 Installed devices received: [{“c”: 1, “b”: 0, “d”: 0, “f”: 3, “i”: 2, “h”: 1, “p”: 2, “t”: 3, “v”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 2, “i”: 3, “h”: 1, “p”: 5, “t”: 3, “v”: 0, “x”: 1}]
Jul 16 2017 12:22:29 Available devices received: [{“a”: “28FF492293160590”, “c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 2, “j”: 0.0, “p”: 18, “t”: 0, “v”: 17.813}, {“a”: “28FFED669316040C”, “c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 2, “j”: 0.0, “p”: 18, “t”: 0, “v”: 18.0}, {“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 6, “t”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 19, “t”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 4, “t”: 0, “x”: 1}]
Jul 16 2017 12:22:58 Installed devices received: [{“c”: 1, “b”: 0, “d”: 0, “f”: 3, “i”: 2, “h”: 1, “p”: 2, “t”: 3, “v”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 2, “i”: 3, “h”: 1, “p”: 5, “t”: 3, “v”: 0, “x”: 1}]
Jul 16 2017 12:22:58 Available devices received: [{“a”: “28FF492293160590”, “c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 2, “j”: 0.0, “p”: 18, “t”: 0, “v”: 17.813}, {“a”: “28FFED669316040C”, “c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 2, “j”: 0.0, “p”: 18, “t”: 0, “v”: 17.938}, {“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 6, “t”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 19, “t”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 4, “t”: 0, “x”: 1}]
Jul 16 2017 12:23:33 Device updated to: {“i”:0,“t”:1,“c”:1,“b”:1,“f”:5,“h”:2,“d”:0,“p”:18,“a”:“28FF492293160590”,“j”: 0.000}
Jul 16 2017 12:23:35 Device updated to: {“i”:1,“t”:1,“c”:1,“b”:1,“f”:9,“h”:2,“d”:0,“p”:18,“a”:“28FFED669316040C”,“j”: 0.000}
Jul 16 2017 12:23:39 Installed devices received: [{“a”: “28FF492293160590”, “c”: 1, “b”: 1, “d”: 0, “f”: 5, “i”: 0, “h”: 2, “j”: 0.0, “p”: 18, “t”: 1, “v”: 17.875}, {“a”: “28FFED669316040C”, “c”: 1, “b”: 1, “d”: 0, “f”: 9, “i”: 1, “h”: 2, “j”: 0.0, “p”: 18, “t”: 1, “v”: 18.0}, {“c”: 1, “b”: 0, “d”: 0, “f”: 3, “i”: 2, “h”: 1, “p”: 2, “t”: 3, “v”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 2, “i”: 3, “h”: 1, “p”: 5, “t”: 3, “v”: 0, “x”: 1}]
Jul 16 2017 12:23:39 Available devices received: [{“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 6, “t”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 19, “t”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 4, “t”: 0, “x”: 1}]
Jul 16 2017 12:23:59 Controller debug message: INFO MESSAGE 12: Received new setting: tempFormat = F
Jul 16 2017 12:24:02 Controller debug message: INFO MESSAGE 12: Received new setting: tempFormat = C
Jul 16 2017 12:24:10 stopScript message received on socket. Stopping script and writing dontrunfile to prevent automatic restart
Jul 16 2017 12:25:02 Opening serial port
Jul 16 2017 12:25:02 Notification: Script started for beer '2 Guns IPA’
Jul 16 2017 12:25:12 Checking software version on controller…
Jul 16 2017 12:25:12 Found BrewPi v0.2.10 build unknown, running on an Arduino Uno with a revC shield on port /dev/ttyACM0

Jul 16 2017 12:25:15 Controller debug message: INFO MESSAGE 12: Received new setting: tempFormat = F
Jul 16 2017 12:25:20 Controller debug message: INFO MESSAGE 12: Received new setting: tempFormat = F
Jul 16 2017 12:25:47 Controller debug message: INFO MESSAGE 12: Received new setting: mode = b
Jul 16 2017 12:25:52 Controller debug message: INFO MESSAGE 12: Received new setting: beerSet = 69
Jul 16 2017 12:25:54 Controller debug message: INFO MESSAGE 12: Received new setting: tempFormat = F
Jul 16 2017 12:26:03 Notification: Beer temperature set to 69.0 degrees in web interface
Jul 16 2017 12:26:03 Controller debug message: INFO MESSAGE 12: Received new setting: mode = b
Jul 16 2017 12:26:03 Controller debug message: INFO MESSAGE 12: Received new setting: beerSet = 69.0
Jul 16 2017 12:27:45 Installed devices received: [{“a”: “28FF492293160590”, “c”: 1, “b”: 1, “d”: 0, “f”: 5, “i”: 0, “h”: 2, “j”: 0.0, “p”: 18, “t”: 1, “v”: 64.736}, {“a”: “28FFED669316040C”, “c”: 1, “b”: 1, “d”: 0, “f”: 9, “i”: 1, “h”: 2, “j”: 0.0, “p”: 18, “t”: 1, “v”: 64.961}, {“c”: 1, “b”: 0, “d”: 0, “f”: 3, “i”: 2, “h”: 1, “p”: 2, “t”: 3, “v”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 2, “i”: 3, “h”: 1, “p”: 5, “t”: 3, “v”: 0, “x”: 1}]
Jul 16 2017 12:27:45 Available devices received: [{“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 6, “t”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 19, “t”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 4, “t”: 0, “x”: 1}]
Jul 16 2017 12:27:58 Installed devices received: [{“a”: “28FF492293160590”, “c”: 1, “b”: 1, “d”: 0, “f”: 5, “i”: 0, “h”: 2, “j”: 0.0, “p”: 18, “t”: 1, “v”: 64.736}, {“a”: “28FFED669316040C”, “c”: 1, “b”: 1, “d”: 0, “f”: 9, “i”: 1, “h”: 2, “j”: 0.0, “p”: 18, “t”: 1, “v”: 65.074}, {“c”: 1, “b”: 0, “d”: 0, “f”: 3, “i”: 2, “h”: 1, “p”: 2, “t”: 3, “v”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 2, “i”: 3, “h”: 1, “p”: 5, “t”: 3, “v”: 0, “x”: 1}]
Jul 16 2017 12:27:58 Available devices received: [{“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 6, “t”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 19, “t”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 4, “t”: 0, “x”: 1}]
Jul 16 2017 13:04:03 Installed devices received: [{“a”: “28FF492293160590”, “c”: 1, “b”: 1, “d”: 0, “f”: 5, “i”: 0, “h”: 2, “j”: 0.0, “p”: 18, “t”: 1, “v”: 42.574}, {“a”: “28FFED669316040C”, “c”: 1, “b”: 1, “d”: 0, “f”: 9, “i”: 1, “h”: 2, “j”: 0.0, “p”: 18, “t”: 1, “v”: 15.125}, {“c”: 1, “b”: 0, “d”: 0, “f”: 3, “i”: 2, “h”: 1, “p”: 2, “t”: 3, “v”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 2, “i”: 3, “h”: 1, “p”: 5, “t”: 3, “v”: 1, “x”: 1}]
Jul 16 2017 13:04:03 Available devices received: [{“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 6, “t”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 19, “t”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 4, “t”: 0, “x”: 1}]
Jul 16 2017 13:04:17 Device updated to: {“i”:2,“t”:3,“c”:1,“b”:0,“f”:2,“h”:1,“d”:0,“p”:2,“x”:1}
Jul 16 2017 13:04:18 Device updated to: {“i”:3,“t”:3,“c”:1,“b”:0,“f”:3,“h”:1,“d”:0,“p”:5,“x”:1}
Jul 16 2017 13:04:20 Installed devices received: [{“a”: “28FF492293160590”, “c”: 1, “b”: 1, “d”: 0, “f”: 5, “i”: 0, “h”: 2, “j”: 0.0, “p”: 18, “t”: 1, “v”: 42.35}, {“a”: “28FFED669316040C”, “c”: 1, “b”: 1, “d”: 0, “f”: 9, “i”: 1, “h”: 2, “j”: 0.0, “p”: 18, “t”: 1, “v”: 14.787}, {“c”: 1, “b”: 0, “d”: 0, “f”: 2, “i”: 2, “h”: 1, “p”: 2, “t”: 3, “v”: 1, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 3, “i”: 3, “h”: 1, “p”: 5, “t”: 3, “v”: 0, “x”: 1}]
Jul 16 2017 13:04:20 Available devices received: [{“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 6, “t”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 19, “t”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 4, “t”: 0, “x”: 1}]
Jul 16 2017 13:09:59 Installed devices received: [{“a”: “28FF492293160590”, “c”: 1, “b”: 1, “d”: 0, “f”: 5, “i”: 0, “h”: 2, “j”: 0.0, “p”: 18, “t”: 1, “v”: 46.736}, {“a”: “28FFED669316040C”, “c”: 1, “b”: 1, “d”: 0, “f”: 9, “i”: 1, “h”: 2, “j”: 0.0, “p”: 18, “t”: 1, “v”: 24.799}, {“c”: 1, “b”: 0, “d”: 0, “f”: 2, “i”: 2, “h”: 1, “p”: 2, “t”: 3, “v”: 1, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 3, “i”: 3, “h”: 1, “p”: 5, “t”: 3, “v”: 0, “x”: 1}]
Jul 16 2017 13:09:59 Available devices received: [{“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 6, “t”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 19, “t”: 0, “x”: 1}, {“c”: 1, “b”: 0, “d”: 0, “f”: 0, “i”: -1, “h”: 1, “p”: 4, “t”: 0, “x”: 1}]

It sounds like a hardware issue if you say that the heater shows active in the device manager.
Because this is a DIY Arduino build, I really cannot guess what the issue is based on the info you gave. I can just say that the Arduino version has not changed for over 2,5 years and because of that I am 100% this is a hardware issue.

Thanks for the quick reply and thanks for the info. I was thinking it was a h/w issue too, but wanted to make sure I didn’t have a setting wrong.