Hi Guys. I returned a heating element back on the 18th July after arranging with Felix. And subsequently ordering the larger size. I haven’t received my refund yet or any reply to several emails that i have sent chasing it up so thought i would try to get hold of you through the forum.
I sent my latest email on the 1st September asking if i could offset the refund against some more Onewire sensors that i need.
If someone could get back to me as soon as possible i would really appreciate it.
I was on holiday, will check tomorrow and contact you.
I’m not sure the element arrived. I think it might have been incorrectly held by PostNL for taxes, because it addressed to Felix instead of BrewPi BV, and didn’t include that it was a return item.
We got a letter from PostNL but the shipment was already returned to sender once that letter arrived. But it wasn’t clear about which package that letter was. PostNL isn’t great at this.
I did return it to the address exactly as instructed, Felix’s email dated 12th July below. I emailed regrading the refund on the 18th July, 16th August and then again on the 1st September without reply.
I’m most keen to get the additional one wire sensors that I emailed about to finish up a new build. I would also like one of your thermowells, any idea if you will be getting more in?
'Hi Chris,
Sorry for the late reply. I must have missed the email.
You can return the heating element to: